Gartner Reveals Five BPM Predictions

With Gartner kicking off its Business Process Management Summit yesterday in Vegas, I thought this article on their predictions for BPM in 2010 and beyond would be appropriate. To summarize, five of the key predictions for BPM are: By 2012, 20 per cent of customer-facing processes will be knowledge-adaptable and assembled just in time to meet the demands and preferences of each customer, assisted by BPM technologies. By 2013, dynamic BPM will be an imperative for companies seeking process efficiencies in increasingly chaotic environments. Through 2014, the act of composition … Continue Reading >