How Many?

When setting process measures, there are four key areas where I start: Volume Cycle Time Efficiency Quality I’ll be exploring these over a series of blog posts on Measures starting with this post on Volume. Volume seems like a simple measure. At its root, it is concerned with how many. Lets consider a simple a simple loan process and dig in a little deeper. First, should I measure the number of loans, or the $ value of the loans processed? Is there another weighting factor that affects the process that … Continue Reading >