Thinking about White Space

I’ve been thinking a lot recently about all the stuff that happens outside of traditional enterprise applications. Enterprise software (ERP, CRM, etc) has become good at solving most of the structured work needs in organizations. But, many business problems today require work outside of enterprise applications. These ‘white space’ activities involve research, analysis , collaboration, applied knowledge, planning, resource allocation, approvals and many other human activities. Often they get managed today using email. This results in a large portion of the work done in organizations being: Undocumented Unmanaged Unmeasured Time … Continue Reading >