Value of Mobile Apps

I recently worked with an enterprise mobile app vendor that focuses on improving field representative servicing at CPG companies. This offers a good case study in how mobile apps add value in the enterprise. We identified three high-level categories of added value: Efficiency – doing more with the same or less effort. In one implementation, they found that account managers could complete two more visits per day with guidance from mobile apps. Additional Sales – increasing sales by having the right products at the right price at the right stores. … Continue Reading >


Centers of Excellence Revisited

I first wrote about Centers of Excellence about 5 years ago and it remains one of the most popular topics here. This post summarizes and updates thoughts on Centers of Excellence (CoE) as a way to build a capability to deliver value when specialty skills are needed. It covers: The rationale for creation The qualities of a good CoE How to grow a CoE Getting started


Driving Value with Time & Repeatability

Flash back: I wrote this white paper about 9 years ago when I was working in a start-up that was building a business activity management software. The company was later purchased by webMethods which became SoftwareAG. I recently met with an old colleague who tells me the software is still in use. Outdated acronyms aside, it is still a good explanation of Lean Six Sigma and an interesting look back in my business life. Today’s best competitive weapon is time. A loan company demonstrated that rapid turnaround of auto dealer … Continue Reading >


BPM Studies

Thanks to the BPM course students at University of Colorado for an engaging class discussion this week. It is good to know that treating business processes as strategic assets and building agility into them will be ideas driving our future business  leaders. A link to my class materials is below. Let me know how else I can help. Business Value of BPM++.pdf


It’s Time to Include Mobile in Process Improvement

The ability to take work on the go is becoming increasingly popular for big and small businesses. And for good reason. Employees are demanding it while at the same time businesses are seeing benefit. With mobile enterprise solutions, workers can speed up daily operations and boost workplace productivity, regardless of their locations. Mobile applications help business promote efficiency to employees around the world. Some recent reports indicate the trend is hear to stay and growing: VentureBeat reported that mobile app usage increased 35 percent between 2011 and 2012 and that they … Continue Reading >


The Intelligent BPMS Magic Quadrant

As part of a growing trend from multiple fronts to extend BPM technologies beyond their traditional uses, Gartner recently released a magic quadrant evaluating Intelligent BPMS. Incorporating, social, analytics, complex event processing, and mobile has allowed these tools to deliver a new level of potential and value creation capabilities. Whether the trend is labeled “Dynamic,” “Adaptive,” “Intelligent,” or something else, organizations that have already captured the majority of the benefits from traditional BPM technologies will see additional value from deploying this new breed of integrated technologies into their business processes. Continue Reading >


Thinking about White Space

I’ve been thinking a lot recently about all the stuff that happens outside of traditional enterprise applications. Enterprise software (ERP, CRM, etc) has become good at solving most of the structured work needs in organizations. But, many business problems today require work outside of enterprise applications. These ‘white space’ activities involve research, analysis , collaboration, applied knowledge, planning, resource allocation, approvals and many other human activities. Often they get managed today using email. This results in a large portion of the work done in organizations being: Undocumented Unmanaged Unmeasured Time … Continue Reading >


CU’s Business Process Management Class

Thanks to Dr. Judy Scott and all the thoughtful University of Colorado students who participated in last night’s engaging class discussion around BPM. Good to know that BPM has grown into a graduate course with good critical thinking around the concepts and applicability. Here is a link to my presentation materials on the Business Value of BPM. I look forward to follow up discussions in the comments below or on the course discussion forum.


Forrester Waves Dynamic Case Management

“While BPM products tend to focus on repeatable, structured processes, case management applies to more dynamic, unstructured, ad hoc processes.” And so, a new wave is born in Q1 2011. Forrester now separates DCM from traditional BPM with a separate wave. The usual suspects make up most of the leaders. Some interesting up and comers also make the short list of vendors profiled. Their explanation of Dynamic Case Management is worth a read of the full article.


Is Process Improvement Strategically Important?

What a great blog over at HBR. I agree with most everything Brad Power discusses. In a recent installment he tackles a question often overlooked. The title speaks for itself:  When Is Process Improvement Strategically Important? He starts with the assertion that, “Process improvement programs that do not expressly target competitive advantage are doomed to fail.” Agreed. He then goes on to describe when programs have the right target. Among other jewels, he discusses a quad matrix to quantify the importance of process to strategy using  focus (efficiency vs. growth) … Continue Reading >