What is Strategy?

I recently re-read Michael Porter’s excellent article from HBR by this title. His insights remain as relevant today as when they were penned 18 years ago. He explains strategy in a way that supports how I like to challenge customers to think about it. In this article, Porter eloquently address how a company can stake out competitive differentiation and align all it’s processes to deliver that differentiation. Porter makes a clear distinction between Operational effectiveness: performing similar activities better than rivals, and Strategic positioning: performing different activities from a rivals’ or … Continue Reading >


Driving Value with Time & Repeatability

Flash back: I wrote this white paper about 9 years ago when I was working in a start-up that was building a business activity management software. The company was later purchased by webMethods which became SoftwareAG. I recently met with an old colleague who tells me the software is still in use. Outdated acronyms aside, it is still a good explanation of Lean Six Sigma and an interesting look back in my business life. Today’s best competitive weapon is time. A loan company demonstrated that rapid turnaround of auto dealer … Continue Reading >


BPM Studies

Thanks to the BPM course students at University of Colorado for an engaging class discussion this week. It is good to know that treating business processes as strategic assets and building agility into them will be ideas driving our future business  leaders. A link to my class materials is below. Let me know how else I can help. Business Value of BPM++.pdf


It’s Time to Include Mobile in Process Improvement

The ability to take work on the go is becoming increasingly popular for big and small businesses. And for good reason. Employees are demanding it while at the same time businesses are seeing benefit. With mobile enterprise solutions, workers can speed up daily operations and boost workplace productivity, regardless of their locations. Mobile applications help business promote efficiency to employees around the world. Some recent reports indicate the trend is hear to stay and growing: VentureBeat reported that mobile app usage increased 35 percent between 2011 and 2012 and that they … Continue Reading >


The Intelligent BPMS Magic Quadrant

As part of a growing trend from multiple fronts to extend BPM technologies beyond their traditional uses, Gartner recently released a magic quadrant evaluating Intelligent BPMS. Incorporating, social, analytics, complex event processing, and mobile has allowed these tools to deliver a new level of potential and value creation capabilities. Whether the trend is labeled “Dynamic,” “Adaptive,” “Intelligent,” or something else, organizations that have already captured the majority of the benefits from traditional BPM technologies will see additional value from deploying this new breed of integrated technologies into their business processes. Continue Reading >


Dedication – At Work and Play

Success requires dedication. Passion makes dedication fun. Continue Reading >


Thinking about White Space

I’ve been thinking a lot recently about all the stuff that happens outside of traditional enterprise applications. Enterprise software (ERP, CRM, etc) has become good at solving most of the structured work needs in organizations. But, many business problems today require work outside of enterprise applications. These ‘white space’ activities involve research, analysis , collaboration, applied knowledge, planning, resource allocation, approvals and many other human activities. Often they get managed today using email. This results in a large portion of the work done in organizations being: Undocumented Unmanaged Unmeasured Time … Continue Reading >


How Long Does it Take?

This post continues a series of  blog posts on Measures by exploring Cycle Time. Cycle Time is one of my favorite measures. It is at the heart of Lean and forms a basis for improvement that is typically at the center of good customer experience and process agility. In my opinion, any process not tracking this measure cannot be meaningfully improved. Cycle Time is defined as the total duration for a process to complete. This includes all time from a customer’s perspective to transform inputs to outputs including wait, process, … Continue Reading >


How Many?

When setting process measures, there are four key areas where I start: Volume Cycle Time Efficiency Quality I’ll be exploring these over a series of blog posts on Measures starting with this post on Volume. Volume seems like a simple measure. At its root, it is concerned with how many. Lets consider a simple a simple loan process and dig in a little deeper. First, should I measure the number of loans, or the $ value of the loans processed? Is there another weighting factor that affects the process that … Continue Reading >


CU’s Business Process Management Class

Thanks to Dr. Judy Scott and all the thoughtful University of Colorado students who participated in last night’s engaging class discussion around BPM. Good to know that BPM has grown into a graduate course with good critical thinking around the concepts and applicability. Here is a link to my presentation materials on the Business Value of BPM. I look forward to follow up discussions in the comments below or on the course discussion forum.