Centers of Excellence Revisited

I first wrote about Centers of Excellence about 5 years ago and it remains one of the most popular topics here. This post summarizes and updates thoughts on Centers of Excellence (CoE) as a way to build a capability to deliver value when specialty skills are needed. It covers: The rationale for creation The qualities of a good CoE How to grow a CoE Getting started


Gartner Reveals Five BPM Predictions

With Gartner kicking off its Business Process Management Summit yesterday in Vegas, I thought this article on their predictions for BPM in 2010 and beyond would be appropriate. To summarize, five of the key predictions for BPM are: By 2012, 20 per cent of customer-facing processes will be knowledge-adaptable and assembled just in time to meet the demands and preferences of each customer, assisted by BPM technologies. By 2013, dynamic BPM will be an imperative for companies seeking process efficiencies in increasingly chaotic environments. Through 2014, the act of composition … Continue Reading >


The Process Center of Excellence

It is time for lean six sigma to grow beyond its focus on process improvement and deliver the reality of an agile enterprise. Capping a series of articles, I explore the organizational need for a Process Center of Excellence, how it would work and the agile results it would deliver. Continue Reading >


What is a Center of Excellence

Continuing a series of posts addressing some of the lessons and take aways from recent experience in establishing Centers of Excellence. I’ve never really liked the term. Sounds so haughty. I prefer ‘Competency or Capability Center’ or pick any another term you like. But, ‘Center of Excellence’ seems to be what has stuck in the business world, so we’ll go with it here. Definition: Whatever you call them, a Center of Excellence (CoE) should, at a most basic level consist of:  A team of people that promote collaboration and using … Continue Reading >